Techsmith

Affiliation with TechSmith

TechSmith created Morae to conduct user experience testing and market research for websites & new products, just to name a few. TGG quickly recognized that this powerful tool could be applied to continuous improvement projects that we conduct – and has been pioneering new techniques & methods since ~ 2005. Continuous improvement (CI), also known as Lean Six Sigma or Performance Excellence, generally look to reduce waste (time and/or defects) and variation from processes. Don’t like the result? Then improve the process!

Another way to describe CI is using something called the scientific method – or scientific thinking. The Shingo Prize Model describes it this way:

– Clear understanding of the current situation
– Well defined future state or objective, closely linked to customer needs
– Data collection and reporting that supports process improvement and the elimination of waste
– Use of systematic methods to identify root causes
– Experimentation
– Timely measurement of the effectiveness of improvements;
– Reflection and adjustment, and
– Incorporation of changes into standardized work

There are many different tools & techniques that embody this approach– but hopefully people new to CI will now have a better grasp on our approach.So specifically – what are some new ways Morae can be used?

Transactional Applications

Most people normally default to ‘call center applications’ when we talk about using Morae in transactional (e.g. – PC based) processes. But the question shouldn’t be focused on ‘which application’ – but rather a simple question.


How much time do you & your employees spend on PCs per day?

TGG typically removes 50% of PC-based work content giving you more time to do value-add work


 The scope of applications immediately becomes enormous – and reduction of lead time and errors by 50% is a normal expectation.

– Email reduction
– Process time reduction
– Reduction of errors
– Window, application & menu reduction
– Time study for time-on-task analysis
– Standardization & training
– and many many more

Shop Floor (Manufacturing) Applications

For applications where the PC isn’t central – Morae still provides incredibly powerful benefits to users. A common application that we find is change over for equipment or resources. This is generally referred to as ‘SMED’ or single minute exchange of dies.Is a die or tool required – absolutely not. Emergency rooms are a great application of SMED and the same principles & techniques that apply in manufacturing apply in hospitals.With SMED applications our videotape usually comes from a camera – and not the PC – but Morae’s ability to a) record task times, and b) record opportunity markers gives significant advantage over manual methods.

– Equipment or resource changeover time reduction
– Time studies for any shop floor or otherwise manual process
– Standardization & training
– and many more

Please explore the website and our services and enter your problem statement today.

Define your Problem Statement.

The first step towards breaking your organizational log jams is identifying and verbalizing the challenge you're facing. What are you trying to solve? This simple Problem Statement exercise can have profound implications for your team. It helps you define the issue and gives TGG some sense of where the soft spots could be in your Order to Cash process. We invite you to take a few moments to fill out this form. A TGG consultant will contact you shortly to discuss your Problem Statement and provide some insight on how we may be able to help.

Back to top