Event Consultant: Lynn Clark

Event Description: Inserter DOE Week 2

Event Location: Baldwinsville, NY

Preliminary Questions (from last report):

  • What is the relationship between the quality control measures Baldwinsville takes and the defects observed at another plant?
  • Is the sampling frequency appropriate to keep bad product out of customer’s process?
  • How well does BVL perform those measures?
  • How well do the quality control measures meet the customer specs (Capability)?

This Week’s Key Actions:

  • Conducted capability analysis of __________ hourly quality measurements.
  • Compared ___________ hourly quality measurements with customer defects.
  • Prepared samples for MSA evaluation.
  • Conducted operator measurements.
  • Performed MSAs.
  • Prepared conclusions and recommendations based upon MSA findings.
  • Reviewed and updated action registry.

Capability Analysis

  • Many parameters are measured hourly and entered into _________.
  • Data for Feb., March and April was evaluated.
  • Each parameter was checked for normality and stability before performing capability analysis.

MSA Sample Preparation:

  • Off spec item were used for this test so no additional scrap was generated.
  • The operator manipulated the _______ to induce variation consistent with that observed in the historical data.
  • Ten samples were pre-selected by CI team for each of the three parameters.
  • Four operators who routinely perform these test participated.
  • The samples were randomized before presentation to the operators.

MSA Analysis:

  • Each operator evaluated each sample twice
  • Two operators indicated they could not measure skew considering the way the samples were prepared,
  • Good measurement systems have <10% Tolerance and Process.
  • %Tol and % Process must be <30% for acceptance.

MSA Conclusions and Recommendations:

  • Current process measurements can’t tell good from bad, or if the process is getting better or worse.
  • No standard work for X exists.
  • Standard work for alignment and width were not present.

Use of black light at measurement station appears to aide in reduction of measurement error.            







Path Forward:

  • Develop/Revise standard work for all measurements
  • Trial use of black lights at measurement stations
  • Train all operators who perform the measurements
  • Re-run MSA to determine if %Tol is <30%.
  • Modify leader standard work to include spot checks of measurement system.


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The American Mortgage Conference brings together leading experts in the financial services industry, mortgage practitioners of every kind, policy makers and investors to discuss important issues in the mortgage field and to analyze what progress is being made in Washington.

This year, Zack was one of the speakers at the conference and spoke on Applying Lean Six Sigma in the Mortgage Industry.

“You and your team can do it. If you want to reduce your overall lead time in your mortgage process by 50% I’m here to tell you it’s within your grasp. With clean mapping techniques, rapid PDCA learning cycles, and a cross-functional team, it’s clearly doable regardless of the size of your company. And by the way – about the time you and your team are spending in email… that’s got to change.”



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Event Consultant: Lynn Clark

Event Description: Inserter DOE Prep

Event Location: Baldwinsville, NY

Problem Statement: Since the _____, the 227 Inserter has a FPY of XXX. This has resulted in ________ at a cost of $_________.

Week 1 Actions:

Charter preparation

  • Scope the project
  • Team
  • Goals

Develop project plan – “Modified Affinity” method

Prepare SIPOC

Conduct preliminary C&E matrix

Start development of questions and hypothesis

Project Scope: Analysis conducted during scoping showed that the 227 line has about X% of the overall ________ for all of the inserters. Of the X different ______ defect codes, X% are related to a partially ________ liner.



Project Plan: A high level project plan was prepared listing the tasks and an estimated timeline with the projected completion date set for September 2017. There are a number of conditions which may be encountered that may impact the overall timeline. Critical tasks include:

  • Timely capture of Y data (defects per day)
  • MSA
  • Time lag between making adjustment to inputs like temperature and response

C&E Matrix: A quick C&E matrix was conducted. Two criteria were used: _____ defects at X; internal _____ related scrap. During the preparation of the C&E it was recognized that both criteria had nearly the same relationship, so only the defects at X were evaluated. 

Next Steps: Plan FMEA, select team members, reserve the date, start data collection of Y data, and colect and analyze Q1 measurement data.

Results: Many of initial deliverables started or completed. Charter, paretos, SIPOC, C&E, project plan, initial hypothesis statements

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Event Consultant: Lynn Clark

Event Description: Zig Zag Downtime

Event Location: Greensboro, NC

Problem Statement: One of the Gluers has been running at ABC cartons per hour since it was relocated to Greensboro. When it was at the other plant, it was running at over DEF / hr and has an OEM name plate capacity of XYZ / hr.

TeamDavid, Tracy and Gill


Machine performance is tracked

Ideal performance is calculated based upon the blank Y + 0.75″ and belt speed

Performance data is provided to the management team daily

There was a previous RCFA Kaizen on the same finishers

Centerlines, Work Instructors, Leader Std. Work, CoF, and machine condition were ID’ed as key causal factors during the previous event


24 different sources of variation were identified which impact performance.


The 24 sources of variation were consolidated into 4 improvement concepts: Operator Standard work/training (#1), WIP quality (#2), waiting on WIP (low occurrence), additional staffing (not considered).

The data supports that some operators perform better than others (based upon average Performance). It also shows that each operator has considerable variation job to job. Another issue stated by the team is that crews were following Centerlines but also said that some personnel changed the settings. Finally, everyone believes there is a direct relationship between the skill of the feeder and frequency of jams. The Feeder is a critical position due to the speed of the machine. It is recommended that new feeders start on slower machines until they gain competency.

The leadership team was not aware of the existing Work Instructions for the other gluers which resulted in Work Instructions being modified. There was no record of the operators being trained, particularly for the feeder position. Therefore, a training plan was drafted. All operators will be trained on the feeder position before the end of February. Because operators modify the machines’ adjustments outside of the Centerlines, leader standard work will include periodic verification of Centerlines and feeder conformance to work instructions.

WIP Quality

Feeders are slowed down if the pallets are not stacked in proper orientation. Feeders are slowed down if the stacks are not flush on all sides. The press catchers were coached on the importance of building the pallets properly.


What is the Training Plan?

New feeders will receive initial training during orientation. This training will consist of watching the video and reading the Work Instructions. The on-floor training will be conducted one-on-one during operations, starting with the work instructions where the trainer will show how to feed, explain the main steps and key points, and provide reasons through several loading cycles. Then, the trainees will show how to do the work and to explain the main steps, key points, and reasons through several loading cycles.

Estimated Benefit

The two lines are currently running at about 70% performance

The improvements are projected to result in both Gluers running at 80% performance

  She’s the Finishing Queen!

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Consultant: Jorge Garcia

Event Description: 3P New Campus Layout

Event Location: Raleigh

Problem Statement: Analyze the layout of the new campus to increase the probability to satisfy the forecasted company growth and improve production performance.


With an impressive YOY growth, this company decided to develop a new campus that will allow for continued growth, improve its production process and become a showcase for its customers.

Success Definition – Methodology

A group of critical stakeholders were asked the question, “What should be achieved with the New Campus layout to be considered successful?”. Their answers were recorded and key words were listed as the Success Factors for the exercise.

Each Success Factor was compared vs the others to estimate their relative weight during the decision-making process. Growth (Capacity), Quality, Sustainability, Cost and Flow were the most important factors to consider after Safety.

Product Families – Methodology

  • High level map
  • Process analysis
  • Product analysis
  • Matrix created – products to process steps

Baseline – Methodology

Create a graphical representation of the Current State Map (CSM). Using the new campus blueprint, CSM and the Product families, create a scale model of the manufacturing process. Gather baseline data, according to the initial plans for the new campus layout.

Alternatives – Methodology

Create a list of Limitations, Options, Assumptions, Guidelines – brainstorm different layouts. A total of 8 layouts alternatives were created and evaluated.

Layout Selection – Methodology

  • Evaluate each Layout Alternative vs the defined success factors.
  • Select top 2 Layout Alternatives.
  • Combine them by selecting the best of each model.

The next step was to create the best options for Single Place Flow work cells, four Mega Cell work cells and the assembly lines. The best option will be selected based on the initial criteria. Controversial perspectives were discussed and reevaluated.

Future Opportunities

Product standardization – Evaluate the possibility of de-customized some component of company’s products.

Value Stream Organizational Structure – Include Engineering, Solutions and Sales into the cross-functional teams.

Process Improvement:

  • 5S
  • Engineering and Design
  • Visual Management
  • Leadership Standard Work (LSW)





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Event Location: Hastings, NE

Event Description: (Trans) Daily Management

Problem Statement: One of the presses has performed below expectations at an average speed of 6,900 Sheets per hour compared to a budget of 9,500 Sheets per hour. The current asset availability is < 50%.


  • Assess the current health of the press
  • Use Lean Six Sigma tolls to find the root cause for lack of press speed.
  • Clean to Inspect.
  • Investigate the failure of the Autonomous Maintenance Program.

TPM (Derrick)/Tools (Travis):



The Results:

  • Trained the team on problem solving techniques
  • Inspected and repaired over 25 vacuum/air leaks that are preventing the press from reaching ideal state.
  • Started cleaning the delivery and feed section.
  • Identified multiple bad components.
  • Repaired the delivery gripper release cam screw actuator and controls.
  • Color coded vacuum lines from the pump house to the delivery.
  • Repaired foot on the feeder head.
  • Created a second revision the previous Autonomous maintenance program.
  • Create a detailed action plan for improvement
  • Completed a DOE on Best Run Setting



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Event: (Trans) Morae PC Recording Training

Event Location: Baldwinsville

Please write specific comments about the course here:

Very well organized in a way that I could easily learn and retain.

Great course.

The course will benefit the company.

Please write specific comments about the Instructor here:

Fully understood what was being taught and how to apply it to various jobs.

The instructor is a great teacher.

Answered all the questions and helped to clarify for understanding.

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Event Location: Hastings, NE

Event Description: (Mfg) SMED

Problem Statement: Continue with SMED Certification: The plant has completed several SMED events with little sustainment. The variation in change over times is limiting the business and costing over $250M/year. The lean tools were implemented but the management system did not follow. The press struggles significantly with Make Ready’s. Make Ready times are often greater than 2 hours, while the customer demand requires the time to be less than 45 minutes.



  1. Refine the standard work on the press
  2. Focus on 1 Pull registration
  3. Continue the certification of operators

The team performed 3 Make Ready’s on the press. Seventy-five percent (75%) of the MR time was spent obtaining register, requiring 16 sets to be pulled and various adjustments. Plate changes were completed in less than 15 minutes each time. This was not a representative of the real struggle in performing a full Make Ready.

The results were that the team performed a new video analysis on the press with the emphasis on registration identifying VA versus NVA steps. The team continued to improve the standard work, and performed a waste walk identifying Value adding activities in each department.

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Transactional Mapping – TAP tasks Job Bag & Border Sample Process

Event Location: Kitchener, Ontario

Problem Statement: There is not a consolidated summary of all of the information needed for a production run. Some data is captured on paper forms and other data is captured electronically. There could be 20 plus pages to evaluate a production run. The format of the data does not facilitate timely review and quick conclusions. There is no comprehensive review of the data and we are not learning from it.


Improve the job bag effectiveness to: 

  • Provide all of the information needed at the production floor
  • Collect all required samples for FGPA, customer samples, quality samples, reruns and trials
  • Aggregate data collected at each stage of production and make it available for downstream reference

Current State Job Bag:

Data Aggregation – Future State:

  • Phase 1: Modify collection forms to collect data rather than check marks
  • Phase 2: Move to electronic data collection in Excel
  • Phase 3: Collect data directly into Dynamic Documents or into SharePoint



Consolidate data and information and make it immediately available for:

  • Downstream operations to have visibility into problems that have occurred
  • RCFA
  • Comprehensive overview of a job run
  • Trending
  • Verification that all quality testing has been performed and the results

Modify current state tabulation logs to:

  • Remove standard work from checklist and put on poster
  • Change check marks to actual data where appropriate

Eliminate cello and corrugate order forms

Future State Job Bag Requirements

Requirements for data, reference material and obtaining samples


  • Mapped job bag current state
  • Created a job bag future state
  • Captured improvement opportunities and identified top priorities
  • Developed a phased plan to implement improvements
  • Redlined tabulation logs to move away from check marks and replace with data
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Event Location: Kitchener, Ontario

Problem Statement: Standard work for PR-01 was drafted during the January SMED event. Focused upon standardization of the process steps leading up to the first pull. The two pressman-feeder teams used different methods from the first pull to running at rate. This resulted in longer make-ready times and MR wastes. The historical operational data does not have sufficient granularity to quantify the amount of this difference on a long term basis.

Meet the team



Baseline Information

Each week this press conducts about 40 M-R’s.

  • No current system captures the time for each M-R which is accurate or that can be easily and quickly evaluated. 
  • Initially, each teams’ M-R process varied slightly from other teams.

What did we do?

Both teams participated in Lean introductory training which focused upon:

  • Forms of waste
  • History
  • 5-S
  • Kaizen

Reviewed and revised Work Instructions

Drafted Gantt Chart

Performed some additional 5-S

 Maintenance Team Contribution

Additional hand tools needed to do the job efficiently were secured. Operators were provided with an additional 19mm socket, extension and drive and a new torque wrench (with extension and socket) needed for blanket cylinder.






Tools on coater following the first 3 S’s.

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Define your Problem Statement.

The first step towards breaking your organizational log jams is identifying and verbalizing the challenge you're facing. What are you trying to solve? This simple Problem Statement exercise can have profound implications for your team. It helps you define the issue and gives TGG some sense of where the soft spots could be in your Order to Cash process. We invite you to take a few moments to fill out this form. A TGG consultant will contact you shortly to discuss your Problem Statement and provide some insight on how we may be able to help.

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