(Transactional) PC Recording

Description:

If you were challenged to describe any PC based process you’d likely do one of two things: 1) explain how you think the process works, 2) explain how you wish the process works, but it’s extremely unlikely that you’d 3) explain how the process actually works.

That’s where Genba comes in and it’s defined: “the actual place” or “the real place.“ Morae software allows us to go to the Genba and record the computer screen, keyboard, mouse and user and begin breaking down the process using teams of observers. The software efficiently allows SME (subject matter experts) team participants to then log a) task markers, and b) improvement markers.

TGG holds a patent in measuring the efficiency of a computer user or group of computer users and through many years of experience provide our clients a simple and easy way to measure and improve their processes. The analysis typically focuses on your primary value streams, or products & services, and inevitably uncover ‘hidden factories of waste’ that you and your managers knew nothing about.


“I get it.  This is for call centers and highly repetitive industries, right?”

Wrong – this is for any PC user that spends more than 4 hours on their PC each day


This service allows your employees to use Morae as their tool to analyze their process to improve their performance.  Key word isn’t “the consultant.”  TGG helps train and facilitate this event, but because of the nature of the ‘personal’ PC operating in this manner allow us to solicit their involvement, commitment and most importantly create ‘scientists’ throughout your organization.

You cannot improve what you cannot measure. With Morae, you can measure everything and then create standard work to depoy these best practices across all of your employees.  Once we get your team started – they simply won’t stop making improvements.

Duration:

3 days SCO
10 days RUN (typically mapping the current state requires one week and mapping / modeling the future state requires a week)
2 days Evaluate

Typical Outcomes:

  • Length or transactional distance of your process
  • Standard screen arrangements
  • Standard software application use
  • 50% Lead time reduction
  • 50% reduction in errors

Define your Problem Statement.

The first step towards breaking your organizational log jams is identifying and verbalizing the challenge you're facing. What are you trying to solve? This simple Problem Statement exercise can have profound implications for your team. It helps you define the issue and gives TGG some sense of where the soft spots could be in your Order to Cash process. We invite you to take a few moments to fill out this form. A TGG consultant will contact you shortly to discuss your Problem Statement and provide some insight on how we may be able to help.

Back to top