PC Mapping Training


The first step to improve a process is to represent it graphically. Process mapping is the tool used to visually represent the process using known symbols. It allows us to understand the process, standardize the ideas that might exist from different stakeholders, identify opportunities for improvement and even simulate future states.

This session will help you to select, plan and execute the mapping tool appropriate for your process and will provide you the techniques to materialize them in the most effective way.

“We built a brown paper map using Post-it® Notes.”

But did you have a clear framework to collect applications, users, VAT, NVAT, delays, transaction count, rework, hand offs, approvals, and most importantly – get a list of functional fields?


At the end of the session, participants will be able to:

  1. Map a transactional process.
  2. Optimize Windows arrangement.
  3. Use shortcuts for Outlook and Excel.


4 days

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Define your Problem Statement.

The first step towards breaking your organizational log jams is identifying and verbalizing the challenge you're facing. What are you trying to solve? This simple Problem Statement exercise can have profound implications for your team. It helps you define the issue and gives TGG some sense of where the soft spots could be in your Order to Cash process. We invite you to take a few moments to fill out this form. A TGG consultant will contact you shortly to discuss your Problem Statement and provide some insight on how we may be able to help.

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