(Transactional) PC Mapping Training
The first step to improve a process is to represent it graphically. Process mapping is the tool used to visually represent the process using known symbols. It allows us to understand the process, standardize the ideas that might exist from different stakeholders, identify opportunities for improvement and even simulate future states.
This session will help you to select, plan and execute the mapping tool appropriate for your process and will provide you the techniques to materialize them in the most effective way.
“We built a brown paper map using Post-it® Notes.”
But did you have a clear framework to collect applications, users, VAT, NVAT, delays, transaction count, rework, hand offs, approvals, and most importantly – get a list of functional fields?
At the end of the session, participants will be able to:
- Map a transactional process.
- Optimize Windows arrangement.
- Use shortcuts for Outlook and Excel.