Order Processing

Time is Ticking

Once we get to this part of the order to cash process most would think that there is little time loss or delay in getting the order entered prior to the design work beginning.  But in many cases we become ‘knowledge workers.’

Knowledge workers’ task is to “go find” information in many, many, (many) different locations.  Because orders come into the company that are incomplete and riddled with errors your job is to perform a major translation to determine what you hope the customer wanted.

This information resides everywhere.  Meeting notes, email trails, attachments, and don’t forget Excel files.  This information is gathered and communicated back to the customer to confirm and more delays occur.

In our consulting experience, we’ve seen numerous businesses that consume 50 to 75% of their lead time before design work begins.  From the customer’s perspective it doesn’t matter; all they know and understand is that they are still waiting and don’t have their product or service.

Related TGG Project Titles

Visual work instruction SOPs
Daily management for tier 1 meetings
Loan agreement Kaizen
Credit approval process
Loan application lead time reduction
Morae waste analysis
Debt consolidation process
Standard work development using Morae capture software
Mortgage order to cash mapping
Construction manufacturing order to cash
Transactional value stream map
Order to cash website development mapping



What are the Issues?

  • Duplicate entry into multiple systems
  • Receipt of information from customer incomplete, includes errors
  • Email. Email. Email. (Don't we need a process?)


  • 75% Lead time reduction application processing
  • $ 300K Debt consolidation OT savings
  • 20 Sources of errors identified / resolved

Define your Problem Statement.

The first step towards breaking your organizational log jams is identifying and verbalizing the challenge you're facing. What are you trying to solve? This simple Problem Statement exercise can have profound implications for your team. It helps you define the issue and gives TGG some sense of where the soft spots could be in your Order to Cash process. We invite you to take a few moments to fill out this form. A TGG consultant will contact you shortly to discuss your Problem Statement and provide some insight on how we may be able to help.

Back to top