There is a powerful relationship between what happens in the front office and what occurs on the plant floor. Too often, process improvement efforts are concentrated only on the operations and omit the transactional aspects of the business. The tgg consultants are experts in removing wastes from traditional administrative processes such as order entry, claims management, accounts payable, month end close, supply chain management, and production planning.
Since many of the transactional processes are computer centric, tgg has specific patented tools to identify and reduce waste associated with how staff utilizes their PCs. These skills extend beyond traditional process improvement and include development of selected software applications.
Like the production aspects of businesses, transactional portions of the businesses can also benefit from process improvement aspects of Root Cause Failure Analysis, 5-S, improvement kaizens, development of standard work for all stakeholders, identification and management of associated management metrics.