Consulting

Our experience within management consulting spans across all industries and regardless of the business process, improvements are within your reach. 

Which problem areas resonate most?  Where are areas in your process where 50% reduction in lead time are possible?

Transactional Services:

  • New services
    • Customers waiting too long
    • Customer requirements not understood, not documented
    • We don’t measure like our customers
  • Customer order
    • No standard format for receipt of customer orders
    • Quoting = research project
    • We enter the order into 4 different systems
    • Customers cannot view the status of their order
  • Scheduling
    • Shifting priorities & break-ins are the norm
    • We can’t see workload / delays for each department
  • Order processing
    • Duplicate entry into multiple systems
    • Receipt of information from customer incomplete, includes errors
    • Email. Email. Email.
  • Customer review
    • No visibility of status
    • Delays waiting on the customer
    • Redundant / duplicate file attachments
  • Transfer information / files
    • File formats have not been standardized
    • Font library discrepancies
    • Lost / duplicate / out of revision files
  • Accounting
    • Month end close takes too long
    • Duplicate invoices / payment errors are the norm
    • Standard pricing is incorrect and deeply flawed

Manufacturers:

  • New services
    • Our manufacturing capabilities are inconsistent
    • Product development time is too short
    • Maintenance & operations don’t have the capabilities to support the new products
  • Customer order
    • No standard format for receipt of customer orders
    • Quoting = research project
    • Customers cannot view the status of their order
  • Scheduling
    • The forecast is (really) wrong. 35% accuracy on a good day
    • Wrong inventory types and amounts on hand
    • Batch sizes are too large
  • Design
    • We don’t have enough capacity – we don’t have the right capacity
    • We use 42 shades of white
    • BOM errors are not corrected which cause recurring problems
  • Manufacturing
    • Travel distances in manufacturing are …. not short
    • We reward firefighters – the very behavior we are trying to prevent
    • The front office is consuming 80% of our promised lead time
  • Maintenance
    • Rewarding reactive fire fighting
    • Data collection is very poor
    • Maintenance is under manned and under trained
  • Logistics
    • Expediting is the normal mode of business
    • Inventory $’s are too high – and at the same time service levels are too low
    • We have 100’s of suppliers – our network is simply too large
  • Accounting
    • Needless reporting, reporting (did I mention reporting)
    • Duplicate invoices / payment errors are the norm
    • Standard pricing is incorrect and deeply flawed

Please contact us today so we can build your problem statement and objectives you want to achieve.

Define your Problem Statement.

The first step towards breaking your organizational log jams is identifying and verbalizing the challenge you're facing. What are you trying to solve? This simple Problem Statement exercise can have profound implications for your team. It helps you define the issue and gives TGG some sense of where the soft spots could be in your Order to Cash process. We invite you to take a few moments to fill out this form. A TGG consultant will contact you shortly to discuss your Problem Statement and provide some insight on how we may be able to help.

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