Kaizen (Transactional)


Do you have a problem or pain point in your business?  Do you need it solved – down to the root cause – yesterday?  Then you should learn more about Kaizen.

Kaizen literally means ‘good change’ and is defined:

 A fast-paced, high impact, narrowly focused event designed, planned, facilitated, and executed to deliver a high degree of change to the business focus area in only a few days

Kaizen is rapid, but never haphazard.  It is rapid, but never without data.  It is rapid, but never without involvement from employees.  It is rapid, but never without linking to the performance factors of the organization.  It is rapid, but usually doesn’t include large capital expenses.  Rapid good change.

In executing Kaizen, we use a model called SCORE:

  • SCO – Select, clarify and organize the problem statement, charter, and team members
  • RUN – RUN which is typically the ‘event’
  • E – Evaluate the results and close out any action items

When reviewing SCORE, the scientific method (plan-do-check-adjust) is clearly represented and – surprising to some – mirrors the scientific model that is represented within 6 Sigma (DMAIC – define, measure, analyze, improve, control).  The scientific method – or rapid cycles of learning across the PDCA platform yields rapid results.

In order to give you more of an understanding of Kaizen, here are the ground rules for a team:

There is no rank among team members.
Keep an open mind to change.
Change is good, more change is better.
Maintain a positive attitude.
Nobody blames anyone for anything.
Respect each other.
There is no such thing as a dumb question.
Plans are only good if they can be implemented, plans succeed only if the gains are sustained.
There is no substitute for hard work.
Have Fun!!


3 days SCO
5 days RUN
1 day Evaluate

Typical Outcomes:

  • Process inputs, value add tasks, non value added tasks, delays, and outputs mapped and understood
  • Creation of standard work.  Typically Kaizen teams produce processes that are easier, faster, safer, better, cheaper.  Reduction of screens.  Standard forms that prompt for specific pieces of information from customers.  Checklists prior to forwarding work to the next downstream process.  And many, many more
  • Empowerment of people.  Kaizen demands that team members play an active role in creating their own future state.  The goal for TGG is to “create a scientist in every employee.”  Or a comparable phrase, “with each set of hands you get a free brain”

SCORE is trademarked by BMGI

Define your Problem Statement.

The first step towards breaking your organizational log jams is identifying and verbalizing the challenge you're facing. What are you trying to solve? This simple Problem Statement exercise can have profound implications for your team. It helps you define the issue and gives TGG some sense of where the soft spots could be in your Order to Cash process. We invite you to take a few moments to fill out this form. A TGG consultant will contact you shortly to discuss your Problem Statement and provide some insight on how we may be able to help.

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