Transactional Leader Standard Work


Leader standard work (LSW) is defined: Daily checklists for team leaders, supervisors, value stream managers – that state explicit expectations for what it means to focus on the process (David Mann, Creating a Lean Culture).

Business document all types of instructions:

Tax compliance
Product & service requirements
Interfacing with our customers
Equipment instructions

So when it comes to our supervisors, managers, and executives, why do many businesses run with little to no standard operations for their leaders?  Creating LSW for your management team allows you to connect your leading business metrics to the underlying processes to a leader with a series of inspections in their LSW.  Linkage charts allow us to quickly perform this mapping and your team will clearly bring in focus the importance of observing process.

Imagine a 7 figure Italian sports car, would you allow anyone in your company to drive it?

Every day managers and supervisors are hired, with little to no training, to ‘drive’ businesses that dwarf the value of this car

LSW allows you to predict the results, by:

  • Measuring the process
  • Managing the process
  • Establishing limits on the process
  • Skills training in the process


2 days SCO
12 days RUN
1 day Evaluate

Typical Outcomes:

  • LSW instructions for all managers within your organization
  • Sustainability for all Lean Six Sigma tools and standard work through application of LSW
  • Linkage between LSW and daily management tools
  • Culture shift away from reactive firefighting to planned behaviors that focus on process
  • Moves ‘tacit’ job know-how to standard procedures


Define your Problem Statement.

The first step towards breaking your organizational log jams is identifying and verbalizing the challenge you're facing. What are you trying to solve? This simple Problem Statement exercise can have profound implications for your team. It helps you define the issue and gives TGG some sense of where the soft spots could be in your Order to Cash process. We invite you to take a few moments to fill out this form. A TGG consultant will contact you shortly to discuss your Problem Statement and provide some insight on how we may be able to help.

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